Guarantee Refunds and Right of Withdrawal
We are at your complete disposal to resolve any problem related to your online purchase and provide you with all the necessary instructions to proceed with the possible replacement of the purchased goods or their refund. You can contact our customer service by calling +39 045 6800563 or writing an email to info@labotegadicarilius.it explaining the problem.

Defective or Damaged Products
If you receive defective, damaged products or products you believe are non-compliant, please contact our customer service by email at info@labotegadicarilius.it. Specify the reason for the report and, in the case of damaged products, provide all the necessary documentation to highlight the damage, preferably with photographic material.

Right of Withdrawal
If you wish to exercise your right of withdrawal governed by Legislative Decree 206/05 (Consumer Code), you can do so without any penalty within 14 days from receipt of the goods. A written communication is required via registered letter with acknowledgment of receipt addressed to:

Polesella S.r.l.
Corte Pancaldo, 70
37138 Verona VR
Italy

Merchandise Exchange
To receive instructions on how to proceed with a merchandise exchange and know the related costs, please contact our customer service by calling +39 045 6800563 or writing an email to info@labotegadicarilius.it.

Important Information
In every communication, remember to always indicate the order number and an accurate description of your request.